Eclerx's Pune Office Analyst - Inbound Chat - Customer Operations
Eclerx's Pune Office Analyst - Inbound Chat - Customer Operations
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Are you driven about delivering exceptional customer service ? Do you thrive in a fast-paced environment where you can make a difference ? Eclerx is looking for a talented Analyst - Inbound Chat - Customer Operations to join our team at our Pune location .
In this role, you will be the go-to resource for our valued customers via live chat. You will address customer concerns , ensuring a positive and efficient experience.
- Responsibilities include but are not limited to:
- Providing prompt and accurate assistance to customers through live chat.
- Addressing customer issues effectively and efficiently.
- Documenting customer interactions and maintaining records accurately.
- Partnering with other teams to ensure a positive customer journey.
If you are a highly motivated individual with excellent communication and problem-solving skills, we encourage you to apply!
Craft your career as an Analyst in Customer Operations - Inbound Chat at Eclerx
Are you a highly motivated individual with a knack for engagement? Do you thrive in a dynamic environment and excel in providing exceptional customer assistance? If so, Eclerx has an exciting opportunity waiting for you!
We are constantly seeking talented Analysts to join our Customer Operations - Inbound Chat team. As an Analyst, you will be the frontline support for our valued customers, resolving their queries in a timely and courteous manner.
Utilize your {strongwritten skills to craft clear and concise responses, ensuring a satisfying customer interaction.
- Contribute in maintaining a high level of customer satisfaction
- Collaborate with our dedicated support team to resolve complex concerns
- Regularly develop your expertise in our products and services
Be a part of a dynamic team where your contributions are valued, and you have the opportunity to progress in your career. Apply today!
Support Analyst Opportunity at Eclerx, Pune
Are you a dedicated individual with a passion for helping others? If so, then we have an fantastic opportunity for you! Eclerx is currently seeking a talented and enthusiastic Inbound Chat Analyst to join our team in Pune.
This role involves assisting customers with their needs. You will be the primary resource for customers, providing prompt and courteous service.
We offer a collaborative work environment with opportunities for development. If you are looking for a challenging and rewarding career in customer service, we encourage you to apply!
- Responsibilities include but are not limited to:
- Provide prompt and courteous customer support via chat.
- Respond to customer inquiries in a timely and helpful manner.
- Troubleshoot customer issues and provide solutions.
- Document customer interactions accurately.
- Maintain a positive and professional attitude at all times.
Dedicated Analyst Role : Inbound Chat at Eclerx Pune
At Eclerx Pune, we're looking for a dynamic Customer-Focused Analyst to join our growing team. In this challenging role, you'll be the main support for our valued customers via inbound chat. Your responsibility will be to deliver exceptional customer service by handling inquiries, assisting with technical issues, and ensuring a positive customer experience.
- Employing your analytical skills to identify customer issues quickly and efficiently.
- Working with internal teams to find solutions for complex customer requests.
- Being informed on our products and industry trends.
If you're a collaborator with a commitment to excellence, we encourage you to apply. This is your chance to make a real difference in the lives of our customers.
Eclerx Now Hiring Inbound Chat Analysts for Customer Operations
Eclerx Pune is currently seeking talented and enthusiastic Inbound Chat Analysts to join its growing Customer Operations team. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to work effectively in a fast-paced environment. If you are a highly motivated individual who enjoys providing exceptional customer support, this could be the perfect opportunity for you!
Responsibilities will encompass providing prompt and courteous assistance to customers via live chat, resolving inquiries and issues efficiently, and documenting interactions accurately.
- To be successful in this role, you will needTo excel as an Inbound Chat Analyst, candidates shouldSuccessful applicants must a strong understanding of customer service principles, excellent typing skills, and the ability to multitask effectively.
- Proficiency in English is required.Knowledge of additional languages is a plus.Excellent written and verbal communication skills are essential.
Specialist - Inbound Chat: Empowering Customers at Eclerx
At Eclerx, our Associate s for inbound chat are the core of customer engagement . They offer a top-notch interaction to each customer who interacts through our channel . These dedicated individuals are driven about addressing customer queries in a click here timely and courteous manner. By actively supporting customers, they build lasting relationships and contribute to the overall fulfillment of Eclerx.
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